Compliments, Complaints and Feedback Procedure

Guide Dogs welcomes and encourages feedback from our community of volunteers, so that we can provide the best experience possible.

A Compliment lets us know what we’re doing well or recognises a staff member or volunteer who has gone above and beyond.

A Complaint lets us know if you’ve had a less than satisfactory experience with us, so we know where we can improve.

Your Feedback is also welcome and may provide us with new ideas or help improve the service we provide.

You can register a compliment, complaint, or feedback via the following avenues:

• Contacting your Puppy Development Advisor (PDA)
• Contacting the Guide Dogs Centre on 1800 436 364 and selecting option 3
• Emailing feedback@guidedogs.com.au so our feedback assistant can lodge feedback for you, noting the feedback will be forwarded to our Puppy Development Manager
• By visiting the Guide Dogs website and submitting the feedback form. Feedback or Complaints can be made anonymously.

In the event you are not satisfied with a complaint response / outcome, or wish to escalate a concern, we encourage you to call the Guide Dogs Centre on 1800 436 364, select option 3 and request to speak to a manager.

Whichever way you choose, your feedback will be acknowledged and recorded in our Feedback Register.

We look forward to hearing from you!